It is good to see that bosses from Nexus have acknowledged some of the issues facing the Metro service. However constituents advise me that the problems run deeper than the obvious issues to do with the trains and lines.
Constituents have complained to me of large indoor stations left completely unmanned in the evening. One even complained about dogs walking around inside the station with no staff even aware of the issue.
Customer service needs to improve hand-in-hand with improvements to trains and lines.
Jonathan Arnott MEP
UKIP, North East